Click the button, hover over items, scroll down and see how customers interact with Contact Center. See how it can improve their experience.
Contact Center in Action
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Thank you for rating us
Best in State
for Patient Experience!
How Can We Help You?
Let your patients communicate with you on any channel they want like voice, email, chat, or text.
Let patients handle standard tasks themselves like making a payment using interactive voice response.
Allow patients to securely access information like lab results, bill balances, etc. without talking to staff.
Reaching Us Is Easy
We'll route you to the right contact every time.
Great for discrete conversations!
Perfect if you need to send and receive attachments.
Get the help you need even if you can't make it to the office.
Get the help you need even if you can't make it to the office.
Better Patient Experiences with
Contact Center for Healthcare
Place calls in queue or give patients the option for a callback. Quickly route customers to the right person every time.
Proactively confirm appointments with patients, prescription refill notices, and more using automated, two-way notifications via voice, text, and email.
Make it easier for patients to interact with you (especially for sensitive topics) via email, webchat, or SMS text messages.
Give patients the convenience of paying bills or finding answers to common questions using self-service tools.
Track how well patient interactions went with call monitoring, recordings, and post-call surveys. Use AI to focus on the right calls with sentiment analysis.
- Health Systems/IDNs
- Outpatient Services
- Pharmacy
- Private Practices
- Dental
- Home Health & Hospice
- Veterinary
- Appointment Booking & Confirmation
- Lab/Diagnostic Results
- Bill Payment
- Telehealth
- Prescription Refills
Our solutions conform with HIPAA requirements and we will execute a HIPAA Business Associate Agreement with Covered Entities.
Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).